Cancellation and refunds
The Owner, operating as Your Rank, offers a three-day refund window for the initial subscription payment and every renewal payment. Last updated: October 23, 2026.
01
Request a full refund of the subscription payment within three days (72 hours) after the charge. The same window applies to the first payment and each renewal. A renewal starts a new window for that renewal payment; it does not restart the window for older payments.
02
Email contact@yourrank.co from your account email with your order or transaction reference and the payment date. Do not send a full card number, password or security code. You may also request help through the support link on your Paddle receipt or visit https://paddle.net. We use the time your request was received to assess the three-day window.
03
Paddle is the merchant of record and authorized reseller for Paddle purchases and processes the payment refund. Refunds are returned through Paddle, normally to the original payment method where possible. Receipt of a request is not confirmation that the payment has been refunded; we confirm the result after processing. Bank and payment-provider processing times may vary.
04
Our standard three-day offer ends after 72 hours. You may still contact us about duplicate charges, billing mistakes, persistent access failures or a product that is materially not as described. Applicable consumer protections and Paddle's refund policy remain available regardless of this voluntary window.
05
To prevent another renewal, cancel from Account & Website billing controls or the Paddle customer portal. Cancellation normally keeps access available until the end of the paid period. A refund request alone is not a cancellation confirmation. A completed refund may end access to the refunded product under Paddle's policy; check your subscription status and cancellation confirmation.
06
This three-day offer is an additional Your Rank refund commitment. It does not replace or shorten mandatory consumer rights, statutory withdrawal periods or any greater protection available under Paddle's terms. Where those rules provide a longer period or additional remedy, they apply. Paddle's refund policy is available at https://www.paddle.com/legal/refund-policy.
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